Reigniting the Emotional Quotient in Virtual Communication within the Workplace
Employees are not able to communicate properly in a virtual setting because of a lack of emotional factors such as tone, gestures, and expressions. Here, I attempt to solve this problem as a part of Microsoft Design Challenge 2022 by incorporating these factors into their communication via various methods.
Overview
The goal
Enhance virtual communication within coworkers to include their emotions, feelings, tone of voice, and mood, in an attempt to bridge the gap of these factors in an online setting. The end goal with this is to improve their mental well-being.
Process
Final solution
Extras
Research References
- Bill Hogg and Associates consider relationship with manager as one of the leading factors of employee engagement. (source)
- Who uses the internet, how advertisements make use of emotions, emotional connect vs loyalty. (source)
- Forbes lists the main factors of a healthy connection as displaying and conveying empathy, transparency in working and being true with one’s personality. (source)
- When you try to communicate with people while they’re on their computer or other devices, you’re competing for their attention with both the online and real-world distractions. People may also be fatigued by information overload. All of this is difficult to communicate. (source)
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